Welcome to Solanta.com
These Terms of Service (the “Terms”) are a binding legal agreement between you and Solanta, regarding your use of our website and online tools (https://solanta.com and https://app.solanta.com, collectively referred to as the “Service”). Please read these Terms carefully. We may periodically make changes to these Terms. By accessing or using the Service you accept these Terms and any modifications that we may make to these Terms. It is your responsibility to review the most recent version of the Terms frequently and remain informed of any changes to it. If you continue to use the Service after we modify these Terms, you will be deemed to have consented to the terms of the modified Agreement for your use of the Service as of the date of the modification. If you do not agree with any provision of these Terms, you must not use the Service. These terms have been last updated January 4, 2020.
In addition, when using certain features of the Service, such as any downloadable software applications and the Credit Tool that we make available, you also will be subject to any additional guidelines, terms, or agreements applicable to such features (“Policies”). All such Policies are incorporated by reference into these Terms. If these Terms are inconsistent with any Policy, the terms in the given Policy will control.
Solanta is a home improvement general contractor fostering a community focused on producing smarter contracting solutions. Solanta and it’s network of partners (“Solanta Contractors”) provide contracting solutions for homeowners who want to install products like solar panels, security cameras, and smart home devices. Solanta Contractors monitor the performance of these systems and service the warranties in the event of any malfunction or defect in product. Solanta provides these solutions through, cash, credit, direct financing and as-a-service agreements.
You must be 18 years of age or older to use the Service. Use of the Service is void where prohibited. You represent and warrant that any profile information you submit is true and accurate and that you are 18 years of age or older and are fully able and competent to enter into and abide by these Terms. The Services are not intended for those under the age of 18
Consent to Electronic Communications
By using the Service, you consent to receiving electronic communications from us. These communications may include notices about your online profile, account and information concerning or related to the Service. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
Modifications to the Service
Solanta reserves the right to modify, discontinue, and restrict, temporarily or permanently, all or part of the Service without notice in our sole discretion. Neither we nor our suppliers or licencors will be liable to you or to any third party for any modification, discontinuance, or restriction of the Service.
As a part of the Service, we may email or provide you offers and other specials from Solanta or from third parties (collectively “Promotions”). Promotions may expire, and are otherwise subject to change without notice. We have no control over their legality or the ability of any third-party to conduct or honor a Promotion (including the sale in accordance with the offer).
Solanta maintains an internal database that stores information about each of our clients (“Internal Profile”). At agreement signing, you will be asked to provide personal information, including financial information, so that a credit report can be ran through a third party (“Credit Tool”). By using the Credit Tool, you consent to Solanta using your consumer report to help determine if you qualify for certain features of the Service. You may be required to provide billing or additional information. In addition to the information provided at signup, Solanta may request you fill out an installation survey to complete your Internal Profile.
After installation, the Service collects information about the products we’ve installed and how they are used (“Data”) which is tied to your Internal Profile. This allows Solanta to provide you with statistics about your usage, projections about future usage and suggestions on how you can increase product performance. Solanta saves and stores Data and your Internal Profile using AES-256 encryption and only transmits it as needed. Features of the Service may require Solanta Contractors to access your Internal Profile, including information about the products we’ve installed and how you’ve used them, in order to service the products. Any Data that is collected is anonymized before being used for research.
The Service includes interactive features and services in which you or third parties may send messages to Service users, and create, post, or store profile data, photographs, ratings or reviews, and other content on the Service (“Interactive Services”) through Solanta.com and various Social Media Platforms including Facebook, Twitter, Instagram, YouTube, and LinkedIn, among others. Note that your use of Solanta Social Media Platforms is subject to our Terms of Service, plus the terms of the respective platform on which you are posting. You are solely responsible for your use of any Interactive Services, and should use them at your own risk.
Collectively, these Interactive Services are a place for our community of employees, customers and partners to connect and share information about Solanta and the work we do through text, photos, videos and other content (“Content”). Solanta strives for our Interactive Services to provide useful, interesting and relevant information, an open outlet for feedback, answers for any questions you may have and an opportunity for dialogue about how we can improve our services. We encourage all to participate through their opinions, comments, and critiques.
As urgently as we’d like to solve your concerns, Interactive Services such as Social Media Platforms are not the appropriate place to resolve issues, complaints, or problems with individual sales, service experiences, or our products. This does not mean that we do not want to hear about such issues. We do not want your issues to get lost in the comments and remain unsolved, these types of concerns are best handled by trained representatives. Please reach out to PM@solanta.com with any concerns so that we can resolve them in a timely matter. Your message will be forwarded to the department that can best resolve your issues.
In keeping with the sense of community that we foster, Solanta reserves the right to block disruptive users, add, remove, or modify any content, or discontinue use of a particular platform. Solanta does not represent that the posts, thoughts or comments on our Interactive Services are accurate, complete, reliable, useful, timely or current. You read all content at your own risk, do not rely on the information or advice in any of these postings without your own due diligence. Solanta reserves the right to block any user that fails to follow these Terms of Service and may, in its sole discretion, delete irresponsible content or content that is otherwise inconsistent with the purpose of the Solanta Interactive Services. Examples of inappropriate or off-topic messages include, but are not limited to, the following:
- Material that in our sole discretion is unlawful, fraudulent, libelous, inflammatory, defamatory, discriminatory, obscene, abusive, indecent, lewd, pornographic, malicious, intimidating, harassing, invasive of privacy or publicity rights, or threatening including hate propaganda or calls to violence of any kind;
- Material that violates, or that causes us or our affiliates, subsidiaries, or partners to violate, any applicable law, regulation, or order of any governmental authority in any jurisdiction;
- Material that infringes or violates, or that may infringe or violate, any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party, including but not limited to, brand names, trade names, logos, copyrights or trade secrets of any person, business or place that you otherwise do not have the right to make available;
- Private or confidential information of any person or entity, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers, credit card numbers, and any trade secrets or information for which you have any obligation of confidentiality or material that impersonates any person or entity, or misrepresents your affiliation with the Service or with any other person or entity;
- Material that is or contains any advertising or solicitation, including, without limitation, links to commercial products or services or any political campaigning (except in portions of the Service that are expressly designated as portions in which such material is allowed);
- Spam directed at Solanta or any of Solanta’s followers, including any form of automatically generated content or repeatedly posting the same content;
- Content posted by an anonymous source or deemed to be misleading or fake;
- Content deemed to constitute an unapproved use of any of our products or is otherwise false or misleading;
- Content that in any way refers to persons under 18 years of age;
- Content that is suggestive of legal action involving Solanta;
- Viruses, corrupted data, or other harmful, disruptive, or destructive files;
- Other content deemed to be off-topic or to disrupt the purposes of the channel, its followers, and its sense of community and acceptance,
- Material that restricts or inhibits any person or entity from using or enjoying any Interactive Services or other portions of the Service, or which may expose us or our users to harm or liability of any nature.
We take no responsibility and assume no liability for any material posted, stored, or uploaded by you or any third party, or for any loss or damage to any of that material. Although we have no obligation to screen, edit, or monitor any material posted on or transmitted through the Service, we reserve the right, and have absolute discretion, to remove, screen, and edit any material posted, stored, or transmitted on or through the Service at any time and for any reason without. Furthermore, please keep in mind that:
- Solanta does not create, control, represent, or endorse any opinions or statements expressed by others within its Social Media Platforms, including those that follow or like Solanta and those followed and liked by Solanta;
- Solanta is not responsible for any content posted by anyone other than Solanta;
- Solanta’s following of another user’s account, “liking” another page, re-tweeting, “favoriting,” sharing, or otherwise re-posting another user’s content, does not constitute an endorsement;
- Solanta provides these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the linked site by Solanta.
Referral Rewards Program
The following additional terms apply to participate in the Solanta Corp (“Solanta”) Customer Referral Rewards Program (the “Referral Rewards Program”). Your participation, as the Referring Customer (as defined below), in the Referral Rewards Program constitutes your full and unconditional acceptance of these Terms and Conditions. By submitting the name of an individual interested in becoming a Solanta customer (the “Referred Customer”) for participation in the Referral Rewards Program, each Referring Customer agrees to the Terms and Conditions set forth herein as well.
Solanta reserves the right to modify, limit or restrict participation in the Referral Rewards Program to any person at any time for any reason and without notice. A Referred Customer’s eligibility shall be determined by Solanta in its sole discretion. A Referring Customer must submit the Referred Customer’s Required Information to Solanta prior to either the date the Referred Customer first contacts Solanta or one of its channel partners to discuss a quotation for service, or the date the Referred Customer is first contacted by Solanta or its channel partners. A Referred Customer may not have been referred to Solanta previously, as reflected in Solanta’s database of Internal Profiles. If a Referred Customer is referred by multiple Referring Customers, the first Referring Customer to submit the Required Information, based on the date and time of the submission (as determined by Solanta in its sole discretion) shall be the only Referring Customer entitled to receive a Referral Reward. A Referring Customer may not refer someone who lives in the same household as the Referring Customer, provided, however, that a Referring Customer may refer himself or herself or someone in his or her household if the Referring Customer has multiple homes and has not previously submitted information for home(s) not subject to a Customer Agreement with Solanta (“Second Home Referred Customer”). Referring Customers who submit Second Home Referred Customers will only receive a Referral Reward with respect to the Second Home Referred Customer’s residence as of the date of the referral.
To be eligible for the Referral Rewards Program, a Referring Customer must submit the Referred Customer’s First and Last Name, Phone Number, Email Address and Street Address (the “Required Information”) to Solanta by submitting all Required Information via a dedicated referral landing page designated by Solanta. Required Information submitted by alternate channels will not be accepted. All Required Information must be accurate and sufficient such that Solanta or one of its partners or affiliates may prepare a quotation for service to the Referred Customer’s home within reasonable time. Each Referred Customer must (i) live within a state or territory that Solanta services; (ii) meet Solanta’s Credit and Underwriting Policy requirements, including owning his or her residence, and other requirements as they may change from time to time; (iii) have agreed to be contacted by Solanta or one of its channel partners; and (iv) sign a Customer Agreement with Solanta (collectively, the “Eligibility Requirements”). Additional Eligibility Requirements may apply.
A Referring Customer who refers a Referred Customer who (i) meets the Referred Customer Eligibility Requirements, (ii) signs a Solanta Customer Agreement, (iii) completely installs a Home Improvement Project on his or her property as identified in the Solanta Customer Agreement shall receive a Referral Reward for each Referred Customer, which may be issued in a form determined in the sole discretion of Solanta (the “Referral Reward”). The value of the Referral Reward may vary and can be based on the total value of the Referred Customer’s Home Improvement Project. For any project with a contract value greater than twenty thousand dollars ($20,000), the referral reward shall be at minimum five hundred dollars ($500), but no more than three percent (3%) of the total contract price. For any project with a contract value less than twenty thousand dollars ($20,000), the referral reward shall be at minimum two hundred and fifty dollars ($250), but no more than two percent (2.5%) of the total contract price.
From time to time, and at Solanta’s sole discretion, Solanta may elect to offer smaller Referral Bonuses of one hundred dollars ($100) or less as part of the Referral Rewards Program for other activities, including but not limited to
- entering multiple Referrals who do not proceed with Home Improvement Projects to encourage participation
- posting, sharing, or otherwise creating content related to Solanta that results in new business for the company
- marketing done on behalf of Solanta with Solanta’s express written consent
- providing space for advertising signage, including lawn signs
- hosting events or table space at which Solanta can address community members
Upon completion of all Eligibility Requirements by a Referring Customer’s first Referred Customer, Solanta may require the Referring Customer to fill out and sign our Referral Payment Policy. Referral Rewards may be issued as an ACH or wire transfer or as a prepaid or gift card. Referral Rewards gift cards are non-transferrable, not for resale, not for use at automated gas pumps, not redeemable for cash, and expire twelve (12) months after issuance. Referring Customer will forfeit any unused funds after the expiration term. For any installation involving permitting with the local municipality, the Solanta Referring Customer shall receive the Referral Reward within 8 weeks of the Referring Customer being granted permit sign-off by the municipality, otherwise, the Solanta Referring Customer shall receive the Referral Reward within 12 weeks of the Referring Customer’s contract completion.
Referral Rewards may be taxable, depending on the value of the item and the federal, state, and local tax laws applicable to the Referring Customer. Referring Customers are solely responsible for reporting such items on their tax returns and paying any associated tax liability. If Solanta’s delivery of a Referral Reward will require Solanta to issue Referring Customer a 1099 or 1099-K form, Solanta’s obligation to make the Referral Reward shall be conditioned upon receipt of, from Referring Customer, any required tax documentation necessary to issue the 1099 or 1099-K which will be handled by Solanta’s agent for these matters.
Solanta makes no representations or warranties of any kind, express or implied, regarding any referral reward or any referring customer’s or referred customer’s participation in the Referral Rewards Program, including without limitation, any implied warranties of merchantability, fitness for a particular purpose and noninfringement. All referral rewards are provided “as-is.” Neither Solanta nor any of its officers, directors, employees, agents, or affiliates (the “Solanta Parties”) shall be responsible or liable for any loss, damage, cost, or injury that arises from or relates to participation in the Referral Rewards Program, or use of any referral reward, including but not limited to: (i) late, lost, delayed, damaged, misdirected, incomplete, or unintelligible entries; (ii) telephone, electronic, hardware or software program, network, internet, or computer malfunctions, failures, viruses or difficulties of any kind; (iii) failed, incomplete, garbled, or delayed computer transmissions; (iv) the use or downloading of any software or material in connection with this Referral Rewards Program; (v) typographical or other error in the printing of the Referral Rewards Program, administration of the Referral Rewards Program, or in the announcement of any referral reward; (vi) any other condition that may cause the Referral Rewards Program to be disrupted or corrupted by any party; and (vii) any personal injury, death, or damage to property that may result from receipt or use of a referral reward. Solanta reserves the right, in its sole discretion and without prior notice, to suspend or cancel the service or the Referral Rewards Program, alter the rules or cancel or substitute any of the referral rewards for any reason, including, but not limited to, if at any time a computer virus, technical problem, or other unforeseeable or uncontrollable event alters or corrupts the administration of the Referral Rewards Program, or the awarding or use of any referral reward. In no event shall Solanta or any Solanta Parties be liable to referring customer, referred customer, or any third party for any special, punitive, indirect, incidental or consequential damages whether arising under contract, warranty, tort (including negligence or strict liability), or any other theory of liability even if advised of the possibility of such damages.
Solanta, the Solanta logo, and any other product or service name or slogan contained on the Service are trademarks or registered trademarks of Solanta and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the applicable trademark holder. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Service are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise, does not constitute or imply endorsement, sponsorship, or recommendation thereof by us, or vice versa.
We, our affiliates, and our suppliers and licensors own all right, title, and interest, including all intellectual property rights, in and to the Service. Except for those rights expressly granted in these Terms, no other rights are granted, either express or implied, to you.
Third Party Content
The Service may contain links to Web pages and content of third parties (“Third-Party Content”) as a service to those interested in this information. We do not monitor, endorse, or adopt, or have any control over, any Third-Party Content. We undertake no responsibility to update or review any Third-Party Content and can make no guarantee as to its accuracy or completeness. Additionally, if you follow a link or otherwise navigate away from the Service, please be aware that these Terms will no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third-Party Content provider to which you navigate from the Service. You access and use Third-Party Content at your own risk. The Service may contain advertisements and promotions from third parties. Your business dealings or correspondence with, or participation in promotions of, advertisers other than us, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party.
Your online profile exists until you make a request to email@example.com to have it deleted. You will receive a confirmation of it’s deletion within 7 days. Please note that returning to our website constitutes use of the Service and generates a new Internal Profile. Please also note that terminating your Internal Profile is unrelated to terminating any written agreements you may have for use of products. You may not terminate written agreements by emailing Solanta. Notwithstanding any provision of these Terms, we reserve the right, without notice and in our sole discretion, to terminate your account and to block, restrict, and prevent your future access to, and use of, the Service.
Dispute Resolution and Arbitration
IMPORTANT: This section titled “Dispute Resolution and Arbitration” requires you to arbitrate claims you may have against Solanta Corp. (“Solanta” or “we”), meaning you cannot bring claims against Solanta in court, and confirms your agreement to a class action waiver in arbitration. It affects your legal rights, including your right to file a lawsuit in court. Please read it carefully.
These Terms are governed by the laws of the State of New York, excluding conflict of laws principles. YOU AND SOLANTA AGREE TO RESOLVE ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS INCLUDING THE “SERVICE” AND THE “REFERRAL REWARDS PROGRAM” BY BINDING, BILATERAL ARBITRATION IN ACCORDANCE WITH THE COMMERCIAL ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION, BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY, AND YOU AGREE THAT YOU ARE EACH WAIVING THE RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY JURY. YOU AND SOLANTA AGREE THAT ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED, AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION.
You and Solanta agree that the arbitration will be conducted in Kings County, New York and judgment on the arbitration award may be entered into any court of competent jurisdiction. The award of the arbitrator will be final and binding upon the parties without appeal or review except as permitted by New York law. Either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party’s rights or property pending the completion of arbitration. Notwithstanding any of the foregoing, nothing in these Terms of Service will preclude you from bringing issues to the attention of federal, state, or local agencies, and, if the law allows, they can seek relief against us for you.
General Legal Notices
Our failure to act in a particular circumstance does not waive our ability to act with respect to that circumstance or similar circumstances. Any provision of these Terms that is found to be invalid, unlawful, or unenforceable will be severed from these Terms, and the remaining provisions of these Terms will continue to be in full force and effect. The section headings and titles in these Terms are for convenience only and have no legal or contractual effect. Any provision in these Terms that by its nature should survive the termination of your license to access the Service or any termination of these Terms (including, without limitation, provisions governing indemnification, limitations on liability, disclaimers of warranty, and ownership of intellectual property) will continue to remain in full force and effect after any such termination. These Terms, including all Policies, constitute the entire agreement between you and Solanta concerning the Service. These Terms supersede all prior agreements or communications between you and Solanta regarding the subject matter of these Terms.
Questions & Contact Information
If you have any questions or concerns about the Service, or these Terms, you may call us at 833-SOLANTA email us at Info@Solanta.com or write us at:
Solanta Attn: Service Admin
219 36th St.
Floor 1 / Box 25
Brooklyn NY, 11232